Always available
24/7 support across web and in-app using text or voice conversations.
When disruption hits, your passengers are left stranded.
Ticket offices are overwhelmed. Queues grow. Staff cannot cope. And your passengers, including tourists who do not speak English, have nowhere to turn.
There is a better way.
For train operators & transport companies
Meet Polly, your AI passenger assistant.
A real-time, multilingual AI human that helps passengers face-to-face on kiosks, web and mobile.
“I need wheelchair assistance”
“Where's Platform 7?”
“Is my train on time?”
“Can I get a refund?”
“¿Dónde está la salida?”
“What's the Wi-Fi password?”
“Where's the nearest toilet?”
“How do I get to London?”
“What can I do around Manchester Piccadilly?”
“Are there taxis outside?”
Face-to-face AI support
Passengers walk up to a Pocket kiosk and speak naturally, in any language. The AI assistant sees live disruption data, finds alternatives and rebooks instantly.
No queues. No stressed staff. Just instant, personal help when your passengers need it most.
MultilingualReal-time dataAccessible24/7
Built for the realities of UK transport
Physical AI terminals
Fixed kiosks with a conversational AI avatar, activated instantly when ticket offices are overwhelmed.
Multilingual
Supports international and tourist passengers in their own language.
Reduces pressure on staff
Handles routine queries automatically, freeing your team for more complex issues.
Fast to deploy
White-label and live in weeks.
Ready to transform your passenger experience?
Get in touch and we will show you how Pocket can work for your network.
Contact Us
hello@travelwithpocket.com
